Refund and Returns Policy
In this Refund Policy, “us,”, “our”, and “we” shall mean Berlin Tech Hood (trading as The Trading Hood).Try Before You BuyThe Trading Hood Evaluations are available for purchase on our website. Our Evaluations are on Metatrader 4 and Metatrader 5 with a brokerage company’s demo accounts. The brokerage company allows you to create a demo account to let customers evaluate and familiarize themselves with the trading platform prior to making a purchase decision. We strongly recommend that all customers download, install, and test the demo account before making a purchase and taking our evaluation. Whilst such demo account will give you an indication of what the trading platform will look like for the Evaluation, the conditions and trading rules for such demo accounts will not be the same as the conditions and trading rules that apply to the account you will be granted access to during the Evaluation.Refunds Post-PurchaseOnce a purchase has been made and the evaluation credentials have been emailed to the customer, no refunds under any circumstances will be accepted. Customers have the ability to “try before you buy” as noted above and can clearly have a full experience and know what to expect. All sales are final.Refunds Upon Completion of the Evaluation ProgramAfter you have successfully completed the Evaluation and have entered into a written agreement with us in relation to the proprietary trading phase, you will receive a refund of the initial evaluation fee you paid when you purchased an Evaluation via our website with your first successful profit split payment. Your evaluation fee will not be refunded until you have reached your first profit split.Acceptance of this Policy
If you make any chargeback claim, The Trading Hood shall at all times be entitled to suspend any Membership Accounts or Evaluation Accounts that you may hold and suspend the payments of any profit split payments from such accounts to you.
If you make any chargeback claim, The Trading Hood shall be entitled to recover from you any amounts paid by The Trading Hood to you in respect of any Membership Accounts or Evaluation Accounts you may hold, including but not limited to any and all profit split payments.
If you make any chargeback claim whether successful or not, you expressly agree to pay for all costs incurred by The Trading Hood in respect of defending such chargeback claims, including but not limited to all legal fees.